Privacy Policy

Effective Date: 14th January 2025

Atlantis Express ("we," "our," or "us") is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you access our website and services.

1. Delivery Policy

  • Deliveries are made between Saturday - Thursday 10:00 AM to 10:00 PM | Friday 02:00 PM to 10:00 PM.
  • Orders placed after 10:00 PM will be processed for delivery the following day.
  • While we aim to deliver promptly, delays may occur due to unforeseen circumstances.

2. Pricing Policy

  • All prices displayed on our website are exclusive of GST.
  • GST will be calculated and added at checkout.

3. Account Responsibility

  • Customers are responsible for maintaining the confidentiality and security of their accounts, including login credentials.
  • If email is not verified within 30 days, the account may be deleted without notice.
  • Any unauthorized use of an account must be reported to us immediately.
  • Atlantis Express is not liable for any loss or damage resulting from unauthorized access to your account.

4. Credit Policy

  • Credit requests are evaluated and approved based on the customer’s performance and account history.
  • Misuse of credit may result in revocation, denial of future credit requests, and possible legal action.
  • Customers must settle outstanding credit balances within the agreed-upon time frame to maintain their accounts in good standing.

5. Information We Collect

  • Name, address, email, and phone number for order processing and communication.
  • Payment information to complete transactions securely.
  • Browsing and usage data to improve website functionality and user experience.

6. How We Use Your Information

  • Fulfill orders and process payments.
  • Provide customer support and respond to inquiries.
  • Communicate offers, updates, and changes to our services.
  • Your information will not be sold, traded, or shared with unauthorized third parties except as required to fulfill orders or comply with legal obligations.

7. Third-Party Services

  • To provide our services, we may share your information with trusted third parties such as payment processors or delivery partners.
  • These parties are obligated to protect your data and use it solely for the purposes of completing transactions and deliveries.

8. Security Measures

  • Atlantis Express takes appropriate measures to safeguard your personal information, including encryption, firewalls, and access controls.
  • No system is entirely foolproof, and we cannot guarantee complete security.

9. Return, Refund, Exchange & Cancellation Policy

  • All purchases made through Atlantis Express are considered final.
  • We do not offer refunds or exchanges but we may exchange goods if they are defective or damaged.
  • In the rare case of a delivery error or product issue, customers may contact us within 24 hours of delivery for support.

10. Import/Export & Legal Restrictions

  • All items offered comply with local regulations. Any legal or custom restrictions will be communicated at checkout if applicable.

11. Payment Security Policy

  • All card transactions are processed securely using industry-standard SSL encryption.
  • Atlantis Express does not store card details on its servers.
  • We strongly restrict third party cards, if detected we may block the account, until further verification.
  • We recommend customers retain a copy of all transaction receipts and our policies for reference.

12. Currency & Country of Operation

  • All transactions are processed in Maldivian Rufiyaa (MVR) unless otherwise stated.

13. Terms and Conditions of Purchase

  • By placing an order, you agree to all stated policies including delivery, return, pricing, and privacy.
  • These terms are displayed at checkout and must be accepted before completing a purchase.

14. Amendments to this Policy

  • Atlantis Express reserves the right to update or modify this Privacy Policy at any time.
  • Any changes will be effective immediately upon posting.
  • Continued use of our website constitutes acceptance of the updated policy.

15. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:
Email: info@atlantisexpressmv.com
Phone: +960 7499595

Contact Us